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FAQs
 

We have a Searchable FAQ Library.
The Link is on the right side of the FAQs link above us.You have to login to see and use the FAQ Library.

Frequently Asked Questions

 
bulletQuestion:
What browsers work with www.fixlogo.com?
Answer:
Our site is designed for Internet Explorer 6 and higher, Firefox 1 and higher and AOL version 9. Other browsers, such as Safari do NOT work with our website - please use Internet Explorer or Firefox instead. Also, many of our email notices may be delivered to your spam or junk folder. Please check your spam or junk folder for emails from our customer service address: fixlogo@yahoo.com.
 
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bulletQuestion:
Who may register with your site?
Answer:
Only resellers of our services are allowed to register and use our services. Industries include: promotional products distributors and suppliers, graphic artists, awards and trophy shops, sign companies, paper printers and dealers, etc.
 
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bulletQuestion:
Is there a cost to register with your website?
Answer:
We do not charge for registering with our site. Our site uses SSL technology to protect your information.
 
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bulletQuestion:
What is the maximum size file I can submit?
Answer:
Currently you can send in a maximum of 4.9MB per art, if you have art that exceeds this limit please contact customer service (fixlogo@yahoo.com) of your special need.
 
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bulletQuestion:
How will I receive my new art?
Answer:
(1)We will post your fixed art to our website for you to download. Your art will be in a WinZip file. PC users receive a self-extracting Zip file and MAC users receive a regular zip file. WinZip is a file that compresses the art and with a double click, will automatically open it. (2) If you select EMAIL FINISHED ART, we will email your art to your registered email address (we only email to your registered email address). There is a $5.00 additional charge for this service. Your vector art will be in a regular zip file that you can forward to your vendor or supplier. If you want to open the zip file, you will need a program such as WinZip or Stuffit.
 
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bulletQuestion:
How qualified are the artists that perform the work?
Answer:
We have a myriad of artists. All involved are well versed and have many years of experience in graphic artistry including: digital art design, digital & web animation and website graphics design.
 
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bulletQuestion:
What art formats do you correct-fix-repair?
Answer:
Napkins, drawings, faxes, gifs, jpegs, pdfs, scans, tiffs, website graphics, etc. If you are not sure of the format, please submit it to us and we will notify you (and not bill you) if we cannot fix it. Note: we do not work from QXP and some embroidery files.
 
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bulletQuestion:
What art format can you provide the corrected art in?
Answer:
You will receive vector art, such as: Adobe Illustrator (AI), CorelDraw (CDR), EPS. In addition, we can provide PDF or JPEG images for viewing. Special requests for a specific format can be made when you submit your art.
 
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bulletQuestion:
Will I know the price before I submit the work?
Answer:
We charge a flat rate for most jobs. Jobs that include four color process are not included in our price structure. Spot color jobs over 3 colors are subject to our evaluation and possible rate revision. We reserve the right to limit/decline quite complex jobs due to time restraints. We will quote any job you submit that does not qualify for our flat rate. We will not proceed with your job unless you approve the quote.
 
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bulletQuestion:
What happens if I send you a job that is not included in your price structure?
Answer:
If your art is above our regular rates, we will notify you with a quote for your approval. We will only proceed if you approve the quote.
 
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bulletQuestion:
May I receive a quote only?
Answer:
Yes. Please send your quote through our website's REQUEST ART QUOTATION form. Please do NOT email art to us for a quote. The link is on the left side of our main menu. There is no need to register for a quote. Please allow at least one day for your quote.
 
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bulletQuestion:
How long does the whole process take?
Answer:
Most art is produced within 2 working days.
 
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bulletQuestion:
What would delay my art?
Answer:
Various reasons could delay your art. Possible delays include: extremely high volume of jobs, electronic, software or hardware malfunctions, unclear instructions, art that must be quoted, rejected art and unforeseen problems. For these reasons we might not be able to process your art job promptly. Please contact customer service (fixlogo [at]yahoo.com) prior to submitting your order if you absolutely have to have your art within a certain time period.
 
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bulletQuestion:
How do I advise you of a correction I need to art you have already produced?
Answer:
We will correct any art errors that are our fault at no charge. We must be notified of any errors within 10 days of our posting your finished art for download in writing (we do not accept verbal corrections). Please login to our website. Click on DOWNLOADED art. Click on the words REQUEST CORRECTION and enter your correction request. Please do NOT email corrections. We also accept faxed corrections (fax #: 815-331-0953). Faxes can be helpful if you want to send us a sketch or an image of the corrections needed. Please include the name of the art file and your company name. Allow one business day for corrections to be made. Your corrected art will be in the FINISHED ART section. See our terms for more information.
 
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bulletQuestion:
Will I receive an invoice?
Answer:
Yes, an invoice will be available for you to download and print after your art is produced. You have to login to our website to access your invoice.
 
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bulletQuestion:
I have forgotten my password or login name. What now?
Answer:
There is a "Forgot Your Password ?" link located under the Member Login area. Please click on "Forgot Your Password ?" and type in your registered email address. Your info will be emailed to you. Please note: we will not release this information to you by phone.
 
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bulletQuestion:
Why do you have a Nevada phone and and Illinois fax?
Answer:
We use internet based communications, including phone and fax service. This saves us money that we can then pass on to our clients. We are not concerned with the area codes since they ring to our location via the internet. We chose the least expensive systems that provide the best quality. Therefore the Nevada and Illinois area codes.
 
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bulletQuestion:
I have a photograph that I would like made into vector art. Can you redraw it?
Answer:
We have to see the image to determine if we can redraw it. Please submit the electonic file through our QUOTE REQUEST form for us to evaluate and quote. Remember to include detailed instructions. Photographs can be costly and time consuming to redraw as sent. Redrawing a photo into a line-art drawing is much easier.
 
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bulletQuestion:
Will you make changes to the art I send?
Answer:
We will hand-redraw to duplicate the art you submit. We will only make changes that you request. Common changes include: wording and phone numbers, colors, size, layout, fixing design problems. Most changes are included in our regular price.
 
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bulletQuestion:
How do we open an account with terms?
Answer:
Sorry, we do not offer open accounts with net billing. All art jobs are paid through Paypal.com, a secure online service. This is one of the ways we keep our costs down to save you money.
 
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bulletQuestion:
What forms of payment do your accept?
Answer:
We use Paypal.com for art payments. Paypal.com allows you to use your bank account, debit card, or credit card. PayPal enables you to pay for your art via a protected website and it's free to you, the buyer! For new Paypal buyers, signing up for a PayPal account is optional. Please visit www.paypal.com for more information.
 
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